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privacy policy

1. Data We Collect

We may collect and process the following types of personal data:

a. Data you provide directly

  • Name

  • Email address

  • Phone number

  • Booking information (date, group size, dietary requirements, etc.)

  • Contact preferences

  • Payment details (processed securely by third-party providers)

b. Data collected automatically

  • Website usage data (cookies, analytics, IP address, browser type)

  • Social media interactions when tagging or messaging our accounts

c. Data collected when using our Guest WiFi

When you connect to our in-venue WiFi, we may collect:

  • Device information (MAC address, device type)

  • Connection logs (time connected, data usage)

  • Email or login details if required for access

This data is used for service provision, security, and (if you opt in) marketing communication.

We do not collect or monitor browsing history, passwords, personal files, or private content accessed on your device.

2. How We Use Your Data

We may use your information to:

  • Process table or event bookings

  • Contact you about a reservation or enquiry

  • Send marketing emails or SMS (only if you have opted in)

  • Improve our website, service and guest experience

  • Ensure safe and secure WiFi access

  • Comply with legal obligations

3. Legal Basis for Processing

We process data under one or more of the following legal bases:

  • Consent (e.g. email marketing, WiFi opt-in)

  • Contractual necessity (e.g. booking confirmations)

  • Legitimate interest (e.g. improving customer experience)

  • Legal obligation (e.g. tax, fraud prevention)

4. Data Sharing

We do not sell your personal data.
We may share your information only with trusted third parties such as:

  • Booking and payment processors (e.g. ResDiary, Stripe)

  • Email / SMS platforms (e.g. Mailchimp)

  • WiFi provider

  • Legal or regulatory authorities where required

All third parties are GDPR-compliant.

5. Data Retention

We only keep your data for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw marketing consent at any time

  • Request that we restrict or stop processing your data

  • Request a copy of your data in a portable format

To make a data request, contact us at hello@eastkentwhitstable.com

7. Cookies

Our website uses cookies to improve functionality and user experience. You can manage cookie settings via your browser.

8. WiFi Marketing Consent

If you join our WiFi and agree to receive marketing, your email may be added to our mailing list. You can unsubscribe at any time via the link in our emails.

9. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact:

The East Kent Pub
72 Oxford St, Whitstable
Kent
CT5 1DA
Email: hello@eastkentwhitstable.com

10. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

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